Book Stackers is committed to ensuring your satisfaction with any Book/s you have ordered from us.

At Book Stackers we do not accept any return unless it is a wrong book sent erroneously or any transitional damage or printing defect found.

In the unlikely event that any Book/s you have ordered from us is not received in good condition, is damaged or defective, or if Book/s delivered is different from what you had expected, you may return the Book/s unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 2 days from the date on which these Book/s is delivered.

You may return the Book/s to us in the following ways:

Please call +918179971741 between 10:30 am to 6:30 pm Monday to Saturday, or write to us on humas@live.in Return the Book/s in unused condition, along with the original sale invoice within 2 days of delivery. SEND THE PICTURE SNAP OF THE BOOK AS JUST OPENED AND SPECIFY THE REASON OF RETURN ON EMAIL.

You may call Book Stackers customer care number +918179971741 10:30 am to 6:30 pm Monday to Saturday and request a return or exchange. We will arrange for the Book/s to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the Book/s at our location in unused condition in its original packaging along with original tags and invoice, failing which return/ exchange / refund may not be possible. In some cases, you will have to courier us the Book/s.

Any returns/exchanges at Book Stackers stores, or through courier, must be accompanied by the original sale invoice, which is shipped along with the Book/s. We will not be able to accept returns which are not accompanied by the relevant original sales invoice.

Before accepting delivery of any Book/s, please ensure that the packaging has not been damaged or tampered with. If you believe that the Book/s is not in a good condition, or if the packaging is tampered with or damaged, before accepting delivery of the Book/s, please refuse to take delivery of the package, and call our customer care number +918179971741 10:30 am to 6:30 pm Monday to Saturday, or you may email us at humas@live.in mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

While we shall make our best efforts to ensure that you are fully satisfied with any Book/s you order from Book Stackers, we shall be unable to accept order cancellations, exchange or returns for below….

• Products that have been used or tampered.
• Products damaged due to misuse of product or products having incidental damages due to rough handling.
• Product sold in sets or combination cannot be returned individually.
• Book/s sold on Discount during Sale period.

In the event you return any Book/s which is delivered to you in damaged/defective condition, we will not refund the shipping charges applicable to that Book/s. The replacement Book/s will be shipped to you at an additional shipping charges as applicable.

Returns/Exchange through courier collection:

If you request a return/exchange through courier collection, at the time of collecting the Book/s, you will be given a courier Airway Bill, which is to be retained for future reference. Please also keep a copy of the sales invoice for future reference, before handing over the return Book/s and original sales invoice to the courier. We will send the original invoice back to you through courier, after processing your return/exchange request.

Any refund against a “return request” made to Book Stackers customer support, and collected by courier from the delivery address where the Book/s was originally delivered, shall be processed only upon receipt of the Book/s in unused condition, along with the original sales invoice.

After the Book/s is received by Book Stackers, and subject to verification of the purchase and condition of Book/s we shall process a refund/exchange within 5 working days of receipt of the Book/s.

Refunds of payments charged to the Customer will only be credited back to the Source account, which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the Customer’s bank account as that is managed by the Customer’s issuing bank.

Some Book/s can only be returned through courier collection process.

Cancellation of Return Request

A request for return once made can be cancelled by contacting Customer Service. In case the Logistics Service provider arrives to receive the shipment and you want to cancel the request, you may choose to inform the logistics service provider that you do not wish to return the product.

Refusal of Return Request

We reserve the right to refuse or cancel any return request. If the request for returns is not allowed by the Returns Policy, you will not be refunded the payment made or any other costs and you will not be able to raise a second request for return for the same product. Our decision regarding the refusal or cancellation shall be final and binding on the parties and you further agree not to hold us liable for any refusal or cancellation.

Frivolous Complaints

In the event of frivolous or baseless complaints or requests regarding the quality or content of the products, we reserve the right to take necessary legal actions against you and you will be solely liable for all costs incurred by us in this regard.

Order Cancellation Policy:

Cancellation of an order can be done by us or by you as mentioned herein. We have the discretion to cancel an order. The reasons for cancellation shall inter alia include without limitation the following:
• Your failure to comply with these conditions or breach of any of the policies / terms referred herein
• Technical errors or issue
• Any reason relating to credit / fraud avoidance
• Invalid address or wrong address is provided by the user in order details
• Malpractices used to place the order
• Bulk order is placed for the likely commercial resale
• Multiple orders are placed for same product at the same address
• Order is undelivered after an attempt
• Pricing or specifications on any product as is shown on the Website due to any technical glitch, resulting into incorrect pricing or specifications.

Notwithstanding anything contained herein, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason whatsoever without any further liability. On such cancellation, you will receive a notification through email or SMS at the email address or mobile number provided to us.

We reserve the right to remove any product from www.Book Stackers at any time and to remove or modify any material or content from the same. Although we will always do everything possible to process all orders, there may be exceptional circumstances that force us to refuse to process an order after having sent the Order Confirmation. We reserve the right to do so at any time. We shall not be liable to you or to any third party for removing any product from this website, or for removing or modifying any material or content from the Website or not processing an order once we have sent you the Order Confirmation.

Availability of Products – All product orders are subject to availability. Along this line, if there are difficulties regarding the supply of products or there are no more items left in stock, we reserve the right to provide you with information on substitute products of the same or higher quality and value that you may order. If you do not wish to order the substitute products, we will reimburse the Book/s amount that you may have paid.

Cancellation by the you – Prior to the product being shipped for delivery, you may cancel an order for any reason. No cancellation is permitted subsequently. If an order has been successfully cancelled, you will be sent a confirmation email or SMS at the email address or mobile number provided to us. We reserve the right to accept or reject requests for order cancellations for any reason whatsoever. You agree not to hold us liable for any rejection of order cancellations. You will receive a refund for your cancelled orders that have been accepted in accordance with the Refund Policy.

Refund Policy:

Refunds are provided for cancellation / return of products, subject to the eligible cancellation/ return as per Return Policy or these terms and conditions, initiated in accordance with the Return or Cancellation Policy. Given the same, the refunds would be initiated as under: